In these terms and conditions of hire, the following meanings shall apply:

“I, we, us, our” refers to Coutts Events Ltd, Company No:  11901482

“you, your” refers to the named person on the booking.

“the hirer” means the person or persons who is entering into this contract to hire any item or items.

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you hire items from us.  The terms and conditions applying to your hire will be those in place on the date that you make your reservation.

1.       BOOKING

(a)     The provision of goods for hire from Coutts Events is subject to receipt of the booking confirmation.

(b)     Booking is confirmed by

         (i)    Cleared payment of the required deposit of full payment.

         (ii)   Endorsed acceptance of the Coutts Events Terms and Conditions

(c)     The final balance payment must be cleared by Coutts Events at least 28 days in advance of the event.  When the payment is cleared,

         your booking is confirmed.

  • (d)     Coutts Events can take no responsibility or liability for any change of availability of hired goods during the period before cleared payment.

  • (e)     Coutts Events reserves the right to decline acceptance of any payment method(s) at its own discretion.

         Likely examples of this are cash on collection or late requests to pay by cheque or invoice/purchase order.

  • (f)     Quotes are valid for no more than 7 days.They may be withdrawn at any time.Only written quotes from a Coutts Events representative

  •         may be honored; telephone and other quotes and prices for services may be subject to change at our discretion.

  • (g)    Full payment is due before delivery.



(a)     Unless specifically arranged at the time of booking, all standard hires are based on a total of three days:              

         Day One:         Delivery/Pick Up

         Day Two:         Event

         Day Three:      Collection/Drop Off


         Please note that our standard delivery and collection hours are between 09:00 and 17:00 Monday to Friday.

         Weekend events include an extra day’s hire, as delivery will take place on Friday and collection will take place

         on Monday.  No further costs will be incurred in this instance.


3.      PAYMENTS

  • (a)     All goods hired will require a 30% non-refundable deposit at the time of the booking to secure the order.

         If the required delivery date is within 4 weeks of placing your order, full payment will be required.

  • (b)     The balance of the complete cost of the hire (inclusive of delivery and collection charge) is due for payment 4 weeks prior to the event    

  •          date.The preferred method of payment is by BACS or cheque.If paying by cheque, all cheques must be accompanied by a cheque

  •          guarantee card number and card expiry date – these details must be added to the back of the cheque prior to sending.

  • (c)     If the balance payment is not received we reserve the right to withdraw our acceptance of your order.No delivery will be made without 

  •          receipt of the balance.Delivery will not be made without receipt of the full invoiced balance and security deposit transaction.

  • (d)    No refunds or credits will be issued for any items that are returned unused.


  • (a)    A refundable security deposit must also be provided with the balance payment 4 weeks prior to the event date.The sum of money is

  •         dependent upon the value of the goods being supplied and is held as a deposit against the safe and prompt return of the goods under

  •         hire.



  • (a)     All cancellations by the hirer must be made in writing; either via email or recorded post. Orders are not cancelled until this has been

  •          received. (It is recommended you confirm our receipt of your cancellation by telephone).  Please note that the 30% deposit is non-

  •          refundable in all scenarios:

  • (b)     You will incur a cancellation charge based upon events held between May to September and in December:

  •          *   Up to 60 days prior to delivery - Full Rental cost

  •          *   61 – 90 days prior to delivery - 50% Rental cost

  •          *   90 days or more prior to delivery - No charge


         Events held in October, November and between January to April:

  •          *   Up to 30 days prior to delivery Full Rental cost

  •          *   31 to 90 days prior to delivery 50% of Rental cost

  •          *   90 days prior to delivery No charge



(a)     In the event of extreme weather or road conditions which result in us being unable to safely deliver or collect

         the hired goods, we reserve the right to alter the arrangements for delivery or collection and shall not be liable

         for any losses or costs to you that may arise as a result.

(b)    We reserve the right to cancel in extreme circumstances that make your hire unviable for us, up to and

         including the day of your hire.  We are the ruling party on deciding if the hire is unviable and we will not be

         liable for any compensation or additional costs you may incur as a result of our cancellation, however a full

         refund will be issued.



  • (a)     When a Coutts Events representative delivers the goods to the agreed site/address, and until a Coutts Events representative collects

  •          them, the goods are the sole responsibility of the hirer.Human error and damage in transit can occur.It is the responsibility of the hirer to

  •          check the goods on arrival and ensure that they are satisfied with the quantity and quality of goods delivered whilst the delivery team are

  •          still on site.It is the hirer’s responsibility to ensure that the equipment whilst on hire is fully covered by his/her own insurance, with regards

  •          to loss, theft, damage and public liability risks.

  • (b)     Goods should be stored in the correct way to avoid damage – it is the hirer’s responsibility to ensure they know how.(Ask us at any

  •          time).Goods should be stored in secure, dry conditions.Negligence can result in loss and damage for which relevant charges by Coutts  

  •          Events apply.

  • (c)     Goods should be returned in clean, dry, as hired condition or relevant charges defined by Coutts Events apply.

  • (d)     Hirers who choose to collect or return goods themselves must use vehicles suitable for this purpose including means of securing the

  •          goods safely.Coutts Events reserves the right to refuse the release of hired goods to any customer without a suitable vehicle for the safe

  •          carriage of hired goods.

  • (e)     Coutts Events reserves the right to not leave goods with the hirer, if on delivery it is apparent the goods will not be kept safely or

  •          securely. All hired items are for indoor use only unless specifically stated otherwise; any items used outside are done so entirely at the

  •          hirer’s own risk.

  • (f)      Late returns of goods will incur full relevant hire fees, plus any costs in the instance where other customers are inconvenienced and/or

  •          compensated due to the hirer’s late return.

  • (g)     The hired goods and equipment remain the property of Coutts Events at all times.



  • (a)     There are charges for any items hired from Coutts Events that are damaged or lost, the costs of which are available on request.Standard

  •          laundering of hired items is included in the prices quoted.This includes removable light stains from food, drink and light scuff marks from

  •          shoes.However, if upon inspection after your event we find that irreversible damage has been caused to our hired items for example rips,

  •          footprints, drawings, cigarette burns, candle wax, chip and cracks and excessive stains and scratches etc. then this will result in damaged 

  •          goods being charged at full replacement value.Charges will be made on a “per” item basis from the refundable security deposit.If damage

  •          to items is more than the security deposit paid this will result in the full replacement cost being invoiced to the hirer to make payment  

  •          within 7 days, the remaining balance after payment for any damage will be returned to the hirer within 14 days.Substitutions cannot be

  •          accepted.

  • (b)     Loss also includes, but is not limited to other costs incurred such as loss of staff time through labour, waiting, cleaning etc., inconvenience

  •          to other customers as a result of the hirer’s failure to comply with the terms and conditions and agreed hire start/end times and other

  •          relevant details.



  • (a)     Customers are responsible for informing Coutts Events of any relevant details for loading and unloading, such as parking restrictions, tolls,

  •          stairs (inside & out), lifts or escalators, distance into the building and any other limitations, prior to delivery.Customers will be held

  •          responsible for any tickets or costs Coutts Events incurs due to failure to inform us, or any delays that happen as a consequence of a

  •          customer’s action or inaction.

  • (b)     Unless otherwise stated, delivery and collection will include:

  •          -   Customers choice of an approximate, guide window of time as AM (usually 9am – Noon) or PM (usually Noon – 5pm) on weekdays,

  •              weekends may vary.The details will be determined and confirmed between the client and Coutts Events at least 4 weeks prior to the    

  •              event date.

  •          -   Delivery to the street level/ground floor within reasonable access (up to 10 meters from nearest available parking point) or up to 10

  •              meters in to a building on the ground floor.Please note this may be reduced to narrow corridors and entry points, or if loading is 

  •              hazardous.  Manoeuvring hired items beyond this is your responsibility.Please ensure someone is available to help with unloading the

  •              vehicle and manoeuvring items.Please do not ask our drivers to manoeuvre items, as this may put them in an awkward position to have

  •              to refuse.This is due to business health & safety, our insurance and the timing allocated for deliveries – not because we’re being

  •              unhelpful :)

  •          -   Delivery to a single point where the goods may be held safe & secure.

(c)     -   Regarding collections, the hired items must be available at the delivery address, unless otherwise stated. 

             Items must be collated and must not be left in an unsecured or unattended location.  Additional time spent beyond what is reasonable 

             to collect items will be charged accordingly.  The items are your responsibility until they have been signed over to us.  If no-one is

present to sign over the items when they

             are collected, our decision is final as to the condition and availability of the items.




  • Coutts Events or any of their employees shall not be liable in respect of any injury, accident or damage caused

to animals, property, persons or objects arising from the use of any hired equipment.The company will, under no circumstances, be liable for any direct, indirect or consequential loss, damage or extra costs incurred caused by its negligence or other default in the performance of its duties.Electrical items are PAT tested and risk assessments are carried out to ensure items are handled and used correctly.Due to the nature and age of some of the hired items they may not meet current EC regulations.We do everything we can to ensure the safety and safe handling of the items.

(b)    Caution should be exercised in particular with the use of candles; we shall not be liable for any damage/injury/loss caused as a result of using candles.  Permission should be sought from the venue as to the suitability of all items hired.

(c)     We will try to supply your specific requirements but if we have a problem with any item we will contact you to discuss.

(d)    All colours illustrated in our catalogue and on our website are representative of the actual colour, as shades may vary from actual item. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, invoice or other document or information issued by us shall be subject to correction without any liability on our part.


I/We confirm that I/We have read, understood and accept these Terms and Conditions of Business.



CLIENT NAME:         ___________________________                   DATE:                            _________________________


SIGNATURE:              ___________________________                   PRINT NAME:               _________________________






Any dispute or legal issues arising from these Terms and Conditions of Business will be determined by the Law of England and Wales and considered exclusively by the courts of England and Wales.


If for any reason you are not entirely satisfied with your goods your statutory rights are not affected and complaints can be made in writing to Coutts Events, Mill House, Higher Grants Farm, Exebridge, Devon, TA22 9B

Locations Covered

Delivery & Collection

Terms & Conditions


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Head Office Tel:  01598 740000

Mobile:                 07487 515859

© 2019 Coutts Events Ltd, Exebridge, Devon, TA22 9BE, Registered in England No:  11901482   VAT No: 344 8072 95